First, click on the person-shaped account button at the top-right of every page of our site. There you’ll click “Create Account.” Complete all fields with accurate info and click “Create.” 

This will create the account and send you an email confirmation, after which you can log in and start ordering. While logged in, the button you clicked to visit the login page will now take you to your account page.

We can attempt a PMS color match upon request at no cost. Simply include a request for a PMS match and the details (including the PMS value) when submitting your artwork or order.

We’ll do our best to match the desired tone, but cannot guarantee a perfect match on the final product.

If a PMS match is not explicitly requested, artwork may be printed as submitted, or adjusted for color compatibility with our equipment, at our pre-press team’s discretion.

Once your order is placed, you will receive a proof of your artwork at the email address you provide at checkout. Reply with an approval message to get your order as soon as possible. If any adjustments need to be made, be sure to let us know. Orders with customer submitted typo's or incorrect artwork are not eligible for refunds once approved.

Proofing is usually completed within 3 to 4 business days of order processing, but timing may vary without notice. After your order is placed, you can view a preview PNG file on our website. You can opt-out of receiving a proof when viewing your order in the cart.

We recommend vector EPS/PDF files or AI files for final artwork. Other formats and raster artwork may be acceptable, depending on quality and specifics. Send your artwork via email in advance if you are unsure of its quality or suitability for decoration. 

If high-quality artwork is unavailable, we will retrace the logo for your purchased products at no additional costs. If this service is used for your order, the high quality artwork is our intellectual property and can be purchased for an additional fee. 

Currently we do not offer individual personalization. There is a 12 unit minimum per customized design. You can request additional customization to the back side for an additional $5 per unit.

If high-quality artwork is unavailable, we will retrace the logo for your purchased products at no additional costs.  

There are extreme circumstances where the artwork is so low resolution, we may be unable to trace the artwork.  If that is the case, we will reach out to you directly. 

Most drinkware we offer is top rack dishwasher safe, but we recommend hand washing whenever possible, as the durability varies between products and decoration methods. Laser engraving is permanent and UV printed drinkware is semi-permanent.

Vacuum seals and color print decorations can be damaged by a dishwasher’s high heat and water pressure. More product-specific information is available on every product page.

We use two decoration methods: laser engraving and digital UV color print. Methods vary between products, but the “Print Method” section of each individual product page will list all available decoration methods for each decoration location.  

You choose the decoration method from those available and we will send you a preview of the decorated product (a “proof”) using the requested design before production begins. Some design requests may not be suitable for specific decoration methods, and we will reach out to you directly.

We do not offer individual samples. You may use our online customizer to view a live preview of your design on any product.

We use two decoration methods: laser engraving and digital UV color print. Methods vary between products, but the “Print Method” section of each individual product page will list all available decoration methods for each decoration location.  

You choose the decoration method from those available and we will send you a preview of the decorated product (a “proof”) using the requested design before production begins. Some design requests may not be suitable for specific decoration methods, and we will reach out to you directly.

Excluding YETI products, all products offered on our site can be ordered blank. The order process and pricing will not vary for blank items.

The average turn time for any given product still applies to blank products.

Our minimum order quantity is 12 units for any products we sell including color and artwork variations.

For example, if you want black and white 20 oz YETI tumblers, you would need to order 12 white and 12 black tumblers. MOQ also includes artwork changes. You would need to order 12 of each logo or graphic to meet the minimum.

The fastest way to see pricing is on our website. Detailed pricing is shown at every quantity/price break on the details page for each product we sell.

All of our pricing includes one location decoration.

There are no additional fees for additional colors or full color prints. There are fees for additional decoration locations.

We do offer bulk pricing at select quantity/price breaks, which are the same across all products: 12 units, 48 units, 120 units, and 480 units.

If you’re needing a significantly higher quantity, you’re welcome to request a quote and we will review to see if any additional discounts may be applied. Any such discounts are not guaranteed and when offered, such pricing is valid for a singular order placed before the quote expires. 

When creating your online account, you can upload your Tax Exempt Certificate.

Once that is verified, your account will be tagged as Tax Exempt for online orders. Verification can take 2-3 business days. 

On hand stock varies based on product and color variant. Items with a fast-turnaround tag are stocked in-house and will have the fastest turnaround time.

If stock is unavailable for any requested product, our Client Support team will reach out to you directly to resolve the stock issue via the available avenue that best suits your needs.

The average production time for products that are in our warehouse is 8-10 business days. Any of our Quick Ship products are estimated to ship in 3-5 business days. Stock issues, order changes, and other unforeseen delays may void any previous timing estimates.

Many delays cannot be avoided or predicted and are unique, so they are handled on a case-by-case basis. However, we are not able to account nor accept responsibility for adverse external circumstances, nor any problems or order delays they might cause.

If there are any changes to the order, it may cause a hold and restart of the turnaround time.

At this time we do not offer rush shipping. Standard turnaround time for products in our warehouse is 8-10 business days or 3-5 business days on Quick Ship items.  

You can upgrade shipping on an order but it does not change the production time. 

Ground shipping is free on all orders. Expedited shipping options are available at checkout. These rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Transit time for domestic shipping can take up to 5 business days.

Orders ship via UPS Ground by default, but in select circumstances USPS, FedEx, or an LTL Freight carrier may be used instead.

We do not offer international shipment at this time.

Full prepayment is required at the time of purchase for all orders and is completed online.

Online orders are paid up-front via credit/debit card only or four interest-free payments via Shop Pay. To protect your information, we do not accept payment information through email.

Once your order is placed, your order confirmation should be sent via email immediately following the order.

To ensure the complete security of our customers’ sensitive information, any payment information provided is not visible to our service team after completion of the order.